Culture Drives Performance

Really enjoyed reading the The 2014 State of DevOps Report by Puppet Labs, IT Revolution Press and ThoughtWorks. Some of the key findings for me were:

  • Strong IT performance is a competitive advantage. Firms with high-performing IT organizations were twice as likely to exceed their profitability, market share and productivity goals.
  • Organizational culture matters. Organizational culture is one of the strongest predictors of both IT performance and overall performance of the organization. High-trust organizations encourage good information flow, cross-functional collaboration, shared responsibilities, learning from failures and new ideas; they are also the most likely to perform at a high level.
  • Job satisfaction is the No. 1 predictor of organizational performance. We all know how job satisfaction feels: It’s about doing work that’s challenging and meaningful, and being empowered to exercise our skills and judgment. We also know that where there’s job satisfaction, employees bring the best of themselves to work: their engagement, their creativity and their strongest thinking. That makes for more innovation in any area of the business, including IT.

Of course, this is just my selection from the executive summary and there are other points around how the use of DevOps helps with these things but the bottom line is this:

If you want to exceed your profitability, market share and productivity, you need to create a culture of high-trust and give your employees a high level of job satisfaction. It is as simple as that! The devil, as always is in the details but no incentive plan or bonus scheme will do this for you. The evidence is clear, get on with it.